Microsoft Virtual Agents empowers the creation of sophisticated chat bots to respond quickly to any client or employee request.This may sound intimidating but its built on Microsofts low-code, drag an drop functionality of the Power Platform. Here are some of it’s benefits.
Great Customer Service at a Cost you Can Afford
Power Virtual Agents reduce costs by providing automated responses to common requests. For example, a chatbot can let users schedule an appointment, update an order, or do other tasks.This frees up the resource of vital human agents to handle higher-value concerns, such as those that can’t or shouldn’t be automated.
Improve Both Employee and Customer Satisfaction
Power Virtual Agents can improve customer satisfaction by letting your customers resolve their own issues, no matter what time they arise. Done well, virtual agents can deal with repetitive issues that your employees are frustrated with dealing with day in and day out, allowing them to utilise their problem solving skills and ultimately find greater job satisfaction.
Anyone can Create Chatbots, Anyone can Edit Chatbots
Power Virtual Agents provides graphical tools for creating chatbots. These tools are designed for anyone, not just pro developers, so even business users can create chatbots quickly and easily without writing code.
Anyone can update chatbots. Rather than waiting for IT, chatbot authors can make changes as required. This helps chatbots stay up to date, since the people who know what should be changed can immediately make those updates.