Microsoft Power Virtual Agents allows you to build and customise intelligent chatbots that can be integrated into your website or across Office 365 services. These bots can be automated to answer questions posed by your customers, website visitors or employees etc. They can also track information and monitor performance using artificial intelligence and data-driven insights.
Power Virtual Agents is available as a discrete app in Microsoft Teams or as a standalone web app. While their functionality is similar, there are minor differences to consider based on your organisation’s needs. Here are some examples of the ways that Power Virtual Agents bots have been used:
• Employee FAQs for businesses
• Opening hours and store information
• Technical support issues
• COVID-19 tracking information
What could it achieve for your business?