Microsoft Dynamics 365 – Customer Service

Microsoft Dynamics 365 Customer Service helps businesses to provide seamless, end to end experiences within the secure Microsoft Cloud, allowing you to deliver consistent support.
Microsoft is named a Leader in the June 2021 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center. Utilise it’s power for your business today.

Create customers for life with Dynamics 365 Customer Service.

Dynamics 365 Customer Service is designed to provide a positive experience for customers and staff. It is a platform which allows for a quick resolution to a customers issue. With its AI driven insight and knowledge base, customers can quickly access the solutions they need easily. Virtual Agent Chat Bots can enable customers to seek advice efficiently.

The AI also enables your customer service agents to work more effectively by only dealing with more complex issues. If an issue is too advanced for one agent, you can create a swam on Teams allowing your departments to work together to solve the challenge. As it integrates with the other Dynamics modules, you can create a full picture of your customer .

What are the key features and services of Dynamics 365?

Dynamics 365 uses its CRM and ERP capabilities to give you greater control over your business. Depending on the level of your Microsoft subscription, there are many useful tools to choose from, including:

Why does your business need Dynamics 365?

Simply put, the diverse range of Dynamics applications makes it an unmissable choice for any business. The intelligent software suite unifies people, processes, and data, across your business, bringing all together to capture new opportunities and tailor your engagement with customers. By increasing customer loyalty, you optimise your chances of these relationships becoming revenue.

Whether it’s for business intelligence, account management, service improvements, or anything else, Dynamics 365 forms a huge part of your overall business strategy. At ThinkShare, our experts understand Microsoft Dynamics 365 inside and out, and can tailor a platform for your business that can:

  • Empower Employees: giving your staff data-driven insight and user-friendly tools that empower their best work.
  • Optimise Processes: using predictive guidance to anticipate upcoming business developments.
  • Engage Customers: create a tailor-made, personalised experience for customers that inspires loyalty and trust.
  • Transform Products: using automation and artificial intelligence to innovate new business models, making your business more productive.

Unlock the Power of Dynamics 365 with our experts

Want to start enhancing your business with Dynamics 365? ThinkShare’s experts know this platform inside and out and can provide a full range of tailored services based on your needs. Our Microsoft certified Dynamics 365 consultants will provide support and guidance through every stage of this process.

Whether it be to transform your Marketing, Customer Service, or Sales, we can provide consultancy, support, and migration services. We pride ourselves customer experience and are only ever a call away should you need future guidance or training.

To learn about additional benefits or receive a free demo, please contact our team today. We look forward to empowering your business to reach its full potential.

Related Insight Articles

Contact Us

If you want know more about what ThinkShare can do for your business, arrange a call with our team today.

Want to know more?

To learn more about how we can support your business or discuss any specific requirements, get in touch today.

Contact us