Microsoft Dynamics 365 – Customer Service

Microsoft Dynamics 365 Customer Service helps businesses provide seamless, end-to-end experiences within the secure Microsoft Cloud, allowing you to deliver consistent support.
Microsoft Dynamics 365 is named a Leader in The Forrester Wave™: CRM Suites, Q3 2022. Utilise its power for your business today.

Create customers for life with Dynamics 365 Customer Service.

Get to know your customers on an individual level so you can customise their experience and exceed their expectations. Dynamics 365 Customer Service is designed to provide a positive experience for customers and employees.

It is a platform that allows for a quick resolution to a customer’s issue with a 73% decrease in agent handling time and an 80% reduction in backlogged cases. With its AI-driven insight and knowledge base, customers can quickly access the solutions they need. Virtual Agent Chat Bots enable customers to efficiently engage with your agents to seek advice.

Using Microsoft Teams, you can encourage cross-team collaboration to resolve a complex issue. If an issue is too advanced for one agent, you can create a swarm allowing experts across departments to work together to solve the challenge. As it integrates with the other Dynamics modules, you can create a full picture of your customer and offer a high-quality service that will earn their loyalty and increase revenue.

What are the key features and services of Dynamics 365?

Dynamics 365 uses its CRM and ERP capabilities to give you greater control over your business. Depending on the level of your Microsoft subscription, there are many useful tools to choose from, including:

Why does your business need Dynamics 365?

Simply put, the diverse range of Dynamics applications makes it an unmissable choice for any business. The intelligent software suite unifies people, processes, and data, across your business, bringing all together to capture new opportunities and tailor your engagement with customers. By increasing customer loyalty, you optimise your chances of these relationships becoming revenue.

Whether it’s for business intelligence, account management, service improvements, or anything else, Dynamics 365 forms a huge part of your overall business strategy. At ThinkShare, our experts understand Microsoft Dynamics 365 inside and out, and can tailor a platform for your business that can:

  • Empower Employees: giving your staff data-driven insight and user-friendly tools that empower their best work.
  • Optimise Processes: using predictive guidance to anticipate upcoming business developments.
  • Engage Customers: creating a tailor-made, personalised experience for customers that inspires loyalty and trust.
  • Transform Products: using automation and artificial intelligence to innovate new business models, making your business more productive.

Unlock the Power of Dynamics 365 with our experts.

Are you looking for a CRM platform that will transform how you interact with your customers and come together to resolve issues? ThinkShare’s experts know Dynamics 365 inside and out and can provide a full range of tailored services based on your needs. Our certified consultants will provide support and guidance through every stage of this process.

Whether you want to transform your Marketing, Customer Service, or Sales, we can provide consultancy, support, and migration services. We pride ourselves customer experience and are only ever a call away should you need future guidance or training.

To learn about additional benefits or receive a free demo, please contact our team today. We look forward to empowering your business to reach its full potential.

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