Microsoft Digital Contact Centre

Exceptional Customer Service is at the heart of many businesses but do they have the technology to help them achieve it.

Microsoft Digital Contact Centre was built to help your business keep on top of enquiries no matter how customers contact you.

This all-in-one platform gives you an overall picture of your customer’s needs in one place.

Microsoft Digital Contact Centre

Exceptional Customer Service is at the heart of many businesses but do they have the technology to help them achieve it.

Microsoft Digital Contact Centre was built to help your business keep on top of enquiries no matter how customers contact you.

This all-in-one platform gives you an overall picture of your customer’s needs in one place.

ThinkShare LP - Dynamics Contact Centre

Respond to your customers faster and smarter with Microsoft Digital Contact Centre.

Customers are the core of your business. It is vitally important you care for them and ensure they satisfied with your products and services. You need a centralised solution which all your customer service agents can access and which collates all your customer enquiries to be answered. Enter Microsoft Digital Contact Centre.

Digital Contact Center Platform is a comprehensive but flexible solution for contact centres. It delivers best-in-class AI to power self-service experiences, live engagements, collaborative agent experiences, business process automation, advanced telephony, and fraud prevention capabilities.

The platform empowers agents to better care for customers by serving the right information, people, and insights directly into the flow of work. It provides intelligent response recommendations and sentiment analysis to enable fast solutions. Learn more about the platform on this page or contact us to find out what it can offer your business.

What are the key features and services of Digital Contact Center?

The platform is built with AI intellegent learning to help your customer service agents work smarter and answer customer enquiries quicker.

Why does your business need Dynamics 365?

Simply put, the diverse range of Dynamics applications makes it an unmissable choice for any business. The intelligent software suite unifies people, processes, and data, across your business, bringing it all together to capture new opportunities and tailor your engagement with customers. By increasing customer loyalty, you optimise your chances of these relationships becoming revenue.

Whether it’s for business intelligence, account management, service improvements, or anything else, Dynamics 365 forms a huge part of your overall business strategy. At ThinkShare, our experts understand Microsoft Dynamics 365 inside and out, and can tailor a platform for your business that can:

  • Empower Employees: giving your staff data-driven insight and user-friendly tools that empower their best work.
  • Optimise Processes: using predictive guidance to anticipate upcoming business developments.
  • Engage Customers: creating a tailor-made, personalised experience for customers that inspires loyalty and trust.
  • Transform Products: using automation and artificial intelligence to innovate new business models, making your business more productive.

Interested in increasing your Customer Service potential?

Whether you have a well established team or a brand new set up, your business can benefit from the Microsoft Digital Contact Centre.

ThinkShare’s certified Microsoft consultants understand this platform inside and out and can provide a full range of tailored services based on your needs. Our consultants will provide support and guidance through every stage of this process.

To learn about what the platform can do for you or receive a free demo, please contact our team today. We look forward to empowering your business to reach its full potential.

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