We are delighted to announce a new partnership with Difference Corporation as we bring you a stronger call offering for your organisation.

Difference are a UK based company but are also part of the Firstcom Europe group which has offices across Europe with over 200 professionals. They are an independent provider of telecoms products and solutions, looking to work with clients to improve productivity and grow revenue.

Together we can provide your business with Microsoft Teams and Voice allowing you to make and receive calls through your familiar Teams platform.

No longer does your telephony system and your Microsoft Teams platform need to sit separately. We have the capability to bring the two together to enable you to seamlessly collaborate with your colleagues and then receive and make outbound calls with customers, all in the same platform. There is no need for expensive and complicated infrastructure and you don’t need to have any technical expertise – we take care of that for you.

We can integrate Microsoft Teams with your telephony system via two main methods. Microsoft Voice or Difference’s Universe. Universe provides a seamless solution for more complex setups with features including:

  • Globally available
  • Route calls based on time of day or even day of the year
  • Admin enabled Call recording for compliance
  • Queue management functionality
  • Group pick-up and Hunt groups

Whichever voice solution suits your business requirements, together Microsoft Teams and Voice combine to make a powerful combination allowing your employees to manage calls easily and collaborate all in the same platform. Your employees do not need to be technically advanced, we will provide training so everyone feels empowered to take advantage of the new setup.

Find out more about our Microsoft Teams plus Voice service or contact us to discuss your requirements and find out how we can support your business today.